How to Cancel CyberGhost and Get a Refund

CyberGhost is a great VPN service, but what do you do if you want to cancel your subscription and get a refund? In this article, we’ll show you how to cancel CyberGhost and get your money back. We’ll also discuss the company’s refund policy and how to contact customer support.

What’s the Cancellation Process for CyberGhost?


The cancellation process is different for CyberGhost subscription purchases via the website, iTunes account, and google play store. CyberGhost has designed separate procedures for Canceling a subscription and asking for a refund. Disabling the CyberGhost Auto-renewal subscription doesn’t provide a refund. 

How to Cancel Cyberghost in 2022 and Get a Refund


CyberGhost offers three ways to get a refund.

Steps to cancel Cyberghost Subscription through its official website.

  • Open any web browser.
  • Visit the Official CyberGhost website – https://my.cyberghostvpn.com/en_US/login.
  • Select your profile icon from the right corner.
  • Select “Subscriptions.”
  • Click on the “Cancel Subscription” button.
  • More security pop-up windows would emerge to confirm that you have intentionally triggered this action, not by mistake. If you want to continue canceling your subscription, click “Cancel subscription.”  

 Cancellation steps for subscriptions purchased via iTunes account.

  • Open the Settings menu on your iPad or iPhone.
  • Tap on your iTunes account name that displays at the top.
  • Tap on iTunes & App Store 
  • Tap on Apple ID at the extreme top of the screen. 
  • Select “View Apple ID.” 
  • Log into your Apple ID.
  • Scroll down and stop at Subscriptions.
  • Find your CyberGhost subscription. Tap on it
  • Tap on the “Cancel Subscription” button. Tap again on the pop-up window asking for confirmation.

Cancellation steps for subscription purchases via Google play store.

  • Open the Google Play Store app on your device.
  • Tap on the “Menu button” on the upper-left side.
  • Once the menu options appear, Tap on “Subscriptions.”
  • Select your CyberGhost subscription.
  • Tap on the “Cancel Subscription” button at the bottom end of the page).
  • Tap on the “Cancel Subscription” button again on the pop-up message.

Steps to get a refund on the SurfShark website.

  • Open Surfshark’s website in any browser.
  • Select the “My Account” button from the top-right corner.
  • Enter your CyberGhost account’s login details.
  • Click on the “Support” button at the top-right side. Enter your query in the below field. You can type “refund.” 
  • Click on the “Live chat” blue icon at the bottom-right end.
  • Convey your reason for a refund.
  • Note down your “order Id” or “reference number” in advance. The agent will ask you to provide this detail.
  •  You receive the confirmation email from CyberGhost about processing your refund.

Steps to get a refund via email.

Cancel Cyberghost Auto-Renewal


If you want to cancel CyberGhost Auto-renewal subscriptions, select any method described above, depending on the purchase medium. You can still access the CyberGhost VPN for the remaining time.

Faqs


What is Cyberghost Refund Policy?

CyberGhost’s money-back guarantee (refund policy) is valid under two conditions. You can use any three ways to get a refund from CyberGhost. 

  • On CyberGhost’s one-month subscriptions, you get a 14-day money-back guarantee. 
  • On Cyberghost, with six months or greater subscriptions, You get a 45-day money-back guarantee.

Customers who have purchased subscriptions through the App Store or iTunes must submit a refund request to the Apple support team. Cyberghost won’t refund such amounts.

Cyberghost does not manage refunds for buys through Bitcoin resellers, box versions, or real-world resellers. You must contact the individual resellers.

How Long Does It Take to Get My Refund From Cyberghost?

Cyberghost has not mentioned any specific duration to return your refund. CyberGhost’s customer support agent will notify you within how many business days you will receive your refund.

About Callum Tennent

Callum Tennent is the Site Editor at UKIVPN.com, where he covers topics like VPN guides, VPN reviews, VPN news and online privacy. Callum holds a bachelor’s degree in Multimedia Journalism from Bournemouth University and has worked for several high-profile publications such as The Guardian, TechRadar and Wired where he has contributed numerous articles on topics related to technology, cybersecurity and online privacy.

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