How to Cancel Protonvpn and Get a Refund

Protonvpn is a great VPN service, but what do you do if you want to cancel your subscription and get a refund? In this article, we’ll show you how to cancel Protonvpn and get your money back. We’ll also discuss Protonvpn’s refund policy and how to contact Protonvpn customer support.

What’s the Cancellation Process for Protonvpn?

You can cancel your protonvpn account and subscription anytime before completing 30 days from the day of making the purchase. The methods for the cancellation process differ depending on the medium chosen for a subscription. Users who have completed the payment through the website can apply here or via email.  

You will receive a refund for unused days (or proration) out of 30 days when you cancel any subscription plan. Suppose – If you have completed 14 days of using your Protonvpn subscription, You will receive a refund amount only for the remaining 16 days. They don’t give a complete refund, only if you apply the next moment after purchasing. The process for cancellation is straightforward. 

How to Cancel Protonvpn in 2022 and Get a Refund

You can cancel the protonvpn and get a refund in the following ways.

Steps to cancel Protonvpn via its official website.

In this, you will downgrade your subscription plan to a free plan so you can receive your unused credits quickly. 

  • Open Portonvpn’s official website.
  • Log in to your account.
  • From the left menu, Select the “Billing” tab.
  • Click on the “Downgrade account” button at the bottom of the page.
  • After your confirmation, protonvpn will add unused credits ( subtracting from your 30 days subscription) to your account immediately. 
  • You must request and initiate your refund process by filling out the support form. Click on the “Contact our support team” button at the bottom of the page.
  • Write a suitable subject line and provide a refund on your credits.
  • Click on “Send support Request.” You will receive further information in your email. They will suggest offers to stop you from canceling. Stick to your decision.

Steps to cancel Protonvpn via email.

  • Open the email on your device. Compose a fresh one.
  • You write the subject line “refund request” and include your Protonvpn account details. Describe your reasons to cancel your account in the body section.
  • Send the email to the following address- [email protected].
  • The response can take up to 24 hours.

Steps to Cancel ProtonVPN on the Apple App Store (iOS)

iOS users are limited to Apple’s Terms and Conditions for getting refunds and the protonvpn’s refund policy.

  • Head to the Settings app. Tap on your name.
  • Tap “Subscriptions.” Select the ProtonVPN app.
  • Tap “Cancel Subscription menu. The refund process will begin.
  • Contact Apple Support through its Support page.
  • Tap “Refund Request.” 
  • From the drop-down menu, select the refund option. Search ProtonVPN.
  • Fill out your refund request. State your reasons in the “Tell us more…” section.

Cancel Protonvpn Auto Renewal

Your Protonvpn auto-renewal subscription gets canceled automatically when you cancel your account. You can use the above-described methods to cancel your Protonvpn auto-renewal plans.


What is Protonvpn Refund Policy?

You’re eligible for a refund only when you raise the refund request within 30 days of buying your subscription. You receive a refund amount for the proration. It is the credits you get for unused subscription days after canceling or downgrading your active subscription. 

Protonvpn refund policy only applies if you have subscribed to its service directly through its website or Official Protonvpn. If you have subscribed through third-party sources, you cannot raise a refund request on Protonvpn. 

How Long Does It Take to Get My Refund From Protonvpn?

Protonvpn processes the refund request within 30 days. It can take upto 30 days to receive the refund. You receive the refund amount depending on your payment method.

About Callum Tennent

Callum Tennent is the Site Editor at, where he covers topics like VPN guides, VPN reviews, VPN news and online privacy. Callum holds a bachelor’s degree in Multimedia Journalism from Bournemouth University and has worked for several high-profile publications such as The Guardian, TechRadar and Wired where he has contributed numerous articles on topics related to technology, cybersecurity and online privacy.

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